Privacy Policy
This Privacy Policy explains how we collect, use, share, and protect your information when you use the BonyLandSafe mobile application, website (if any), and related services (together, the "Services").
By using BonyLandSafe, you agree to the practices described in this Privacy Policy.
1. Introduction
BonyLandSafe is a land monitoring and assistance app. It helps users:
- Register using phone number or email
- Add land/property details (such as survey number, village, district, etc.)
- Upload land-related documents and images
- Request or receive land monitoring services through field agents who may visit land locations and upload visit reports and photos
- Subscribe to paid plans (quarterly/annual) for certain services
Our Services may be used by Indian residents and NRIs (Non-Resident Indians). This policy is written in clear language and applies to all users.
2. Information We Collect
We collect information to provide and improve the Services.
A) Personal Information
Depending on how you use the Services, we may collect:
- Name
- Phone number
- Email address
- Login/verification data, such as OTP (one-time password) verification status
- Basic profile information you choose to provide
B) Land Details You Add
We may collect and store land information you submit, such as:
- Survey number, plot details
- Village / Mandal / Taluk / District / State
- Land boundaries or identifiers
- Notes, tags, monitoring preferences
- Any other details you choose to enter
C) Documents and Images You Upload
We may collect content you upload, including:
- Land documents (such as sale deed extracts, RTC, patta, EC, tax receipts, etc.)
- Photos and images
- Other attachments you choose to provide
Important: Please upload only documents you have the right to share and avoid uploading highly sensitive information unless necessary.
D) Location Data (If Used)
If you enable location permissions or if location is required for a feature, we may collect:
- Approximate or precise location (device GPS), depending on your settings and permissions
- Location information associated with agent visits or visit reports (if applicable)
You can control location permissions in your phone settings. Some features may not work properly without location access.
E) Device and Usage Data
We may automatically collect:
- Device type, OS version, app version
- Device identifiers (as permitted by your device and local law)
- IP address, network information
- App activity and usage logs (screens visited, feature interactions)
- Crash logs and diagnostic data
3. How We Use Information
We use your information for the following purposes:
A) Provide the Services
- Create and manage your account
- Store and display your land details
- Enable document/image uploads and retrieval
- Coordinate land monitoring assistance and field visits
- Generate visit reports and share them with you in the app
B) Communication
- Send OTPs for login/verification
- Send service updates, alerts, notifications, and reminders
- Respond to support requests and user queries
- Share subscription and payment-related messages
C) Improve and Maintain the Product
- Monitor performance and fix bugs
- Improve features, design, and reliability
- Understand user needs and usage trends
D) Legal, Safety, and Compliance
- Comply with applicable laws, regulations, and lawful requests
- Detect, prevent, or investigate fraud, misuse, security incidents, or harmful activity
- Enforce our Terms & Conditions
4. Data Sharing
We do not sell your personal information. We share data only as needed to provide the Services.
A) With Field Agents (Only Necessary Information)
To deliver land monitoring services, we may share limited information with field agents, such as:
- Land location and identifiers needed for the visit (survey number, village, map cues, contact instructions)
- Task details (what to check/report)
- Your contact details only if needed to coordinate access or visit logistics
Agents are expected to use information only for providing the service and uploading visit results.
B) With Service Providers (Vendors)
We may use third-party providers to run the app and process payments, such as:
- Cloud hosting and database services (e.g., Firebase)
- Authentication/OTP delivery partners (as applicable)
- Payment gateways (e.g., Razorpay or others)
- Analytics and crash reporting tools (as applicable)
These providers process data on our behalf under appropriate safeguards and only for service delivery.
C) For Legal Reasons
We may disclose information if required to do so by law or in good faith when necessary to:
- Respond to lawful requests by authorities
- Protect rights, safety, and security of users, our agents, or the public
- Investigate and prevent fraud or security issues
D) Business Changes
If we are involved in a merger, acquisition, financing, restructuring, or sale of assets, user information may be transferred as part of that transaction, subject to appropriate protections.
5. Data Storage & Security
A) Storage
Your information may be stored using cloud services such as Firebase and other infrastructure providers. Data may be stored on servers located in India or other countries depending on the providers used.
B) Security Measures
We use reasonable administrative, technical, and physical safeguards designed to protect your information, such as access controls and secure data transmission where applicable.
C) No Absolute Guarantee
No method of transmission or storage is 100% secure. While we work to protect your data, we cannot guarantee absolute security.
6. Data Retention
We keep information only as long as needed for:
- Providing the Services
- Meeting legal, accounting, or compliance requirements
- Resolving disputes and enforcing agreements
Typical retention approach:
- Account and land data: retained while your account is active and for a reasonable period afterward
- Payment records: retained as required by law and for financial compliance
- Logs/diagnostics: retained for a limited period for troubleshooting and security
Deletion Requests
Customers can delete their account in the BonyLandSafe app under Profile → Delete account. You must re-authenticate (password or phone OTP) and type DELETE to confirm. Deletion is immediate: your Auth account, profile, lands, photos, documents, visits, activity, and notifications are removed, and active subscriptions/pending checkouts are cancelled immediately. Anonymized payment, invoice, and subscription audit records may be retained as required by law or for fraud prevention. Admin accounts cannot be deleted from the app; contact support instead.
7. User Rights
Depending on applicable laws and your location, you may have rights to:
- Access: request a copy/summary of your personal data
- Update: correct inaccurate information
- Delete: delete your account in-app under Profile → Delete account (subject to legal retention of anonymized payment records)
- Withdraw consent: where processing is based on consent (e.g., location), you can withdraw by changing permissions or contacting us
To exercise other rights, or if you cannot use in-app deletion, contact us using the details in the "Contact Information" section.
8. Cookies / Tracking (If Applicable)
If we use a website or in-app technologies that function like cookies (or similar tracking tools), they may be used to:
- Keep you logged in
- Remember preferences
- Analyze app/website performance and usage
Mobile apps typically do not use "cookies" in the same way as browsers, but may use device identifiers and SDKs for analytics and crash reporting. You can limit certain tracking through your device settings where available.
9. Third-Party Services
Our Services may rely on third-party platforms, such as:
- Firebase (authentication, database, storage, analytics/crash reporting if enabled)
- Payment gateways like Razorpay (or others) for processing subscription payments
These third parties may collect and process information according to their own privacy policies. We recommend reviewing their policies if you want more details.
10. Children's Privacy
BonyLandSafe is not intended for users under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal data, please contact us and we will take appropriate steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" and may notify you through the app or other means where appropriate. Continued use of the Services after changes means you accept the updated policy.
12. Contact Information
If you have questions, requests, or complaints about this Privacy Policy or your data, contact: